On to round 5 now. Wind Mobiles, HTC is the absolute worst phone and service I've ever had. In 10 months we've had: HTC Maple #1, broken track ball within first 5 months. I happen to notice that there are a lot of postings on CraigsList offering to repair the trackball for an HTC. If this has become a cottage industry, it's pretty good sign, the phone is a piece of crap. HTC Maple #2, after 4 months a lovely Microsoft OS meltdown rendered the phone inoperable, for all intents and purposes. trip # 3 to downtown toronto to fix. HTC Maple #3 waited 20 minutes in the store to get my phone replaced. The replacement wouldn't read the SIM card. Started over. HTC Maple #4 - got home, the power cord/sync cord isn't recognized. Result - my work phone is dead. One more hour + our of the office to go down town to get phone #5. You'd think they (Wind) would say, yeah, ok, we fucked up on this, we'll give you a credit for a new phone. But no, they want their balance paid and are offering that up as a 'solution' and the dickhead CSR offering it as the "only" solution. Actually the solution is to get another phone and go to a carrier that works. Wind has great plans, and simple bills, I do laud them for that. But the service (more dropped calls in 10 months that the previous 10 years with 3 other carriers!) sucks, and the phones are cheap. That can only take you so far.......