It seems the pain of dealing with Fido never ends. I get my final bill, and am billed a month in advance. I read the Terms and Conditions, and indeed, this is one of their terms. Why? WTF? Who the f@#$ passed a law that makes it ok for companies like Fido and Rogers and other companies to charge for NO F@#$ing service? Imagine if the banks charged for extra services the stink that would be made. What is it about our telco companies in Canada that think it's ok to gang bang the customer. I'm sorry, but really, I'm just tired of all the BS around this and how we take it.
But, to the title of my post, I called at around 10:30 am today (thursday) and again I get the message, after spending 90 seconds navigating their IVR, that their office is closed and to call back during regular business hours. How F@#$'d up can Fido be? Honestly this is crazy, but I know they're not the only ones, I had this issue with Bell as well. With all the technology that is out there you'd think they could get their own phone system in order.
So, I invite everyone bit by Fido to write and complain and urge Fido to adopt a more consumer friendly attitude and look at service as marketing tool, not something to be avoided at all costs!
The big dog at Fido is:
Sylvain Roy - General Manager
and other person responsible for the freakin chaos is Fadel Chbihna, VP- Customer Relations
write to:
800 De La Gauchetiere West, Suite 4000
Montreal, PQ H5A 1K3
Heading back to the USA I can truly say I will not miss Fido or the way Canadian telcos operate!
I know, fido's service has gone worst for last 3 years. They don't even have a customer service during weekend, neither "Live chat", or "Phone". Their website keep going down, but how arrogant they are, instead of informing us " currently busy/under maintenance", they just show "your username or password is incorrect". (I found by an operator) I have filed this complain last summer, but they have not done anything.
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