I switched my great aunt in southern Ontario from Bell Canada (for reasons outlined below) to Cogeco - where their bundle rates were well below what Bell was offering for something similar. If Bell didn't screw their customers (especially ones that have been with Bell since the 50s) then we wouldn't have switched to a cable TV provider muscling in to the phone space. But alas, Bell was overcharging for line insurance and phone insurance (my aunt didn't even have a bell phone) and in a real fuck you - Bell didn't refund that insurance for more than 3 months, but they were quite happy to charge if for 8 years. Anyway, we switched to Cogeco. I guess these guys should stick to digital cable TV. The phone service has been cacking out now for a while and totally down twice this week.
When we make a customer service call (it takes over a minute to get to phone service and the first fucking dumb question the recorded message asks you is 'do you still want to talk to a CSR' like no, i don't i just thought I'd call and waste my time, we ask to get the phone line fixed, we get a nice 8am-5pm window. Really? I'm mean effen really, are you sure 9 effen hours is tight enough for you to figure out when to come by??? My aunt, who's quite old, was originally told she'd have to wait 4 days before a technician could come out. Four days for a senior to wait to have phone service. Really. Have cable and phone companies gone fucking mad. They're making record profits but it just seems a never ending technical set of mess ups or ridiculous customer service experiences after another.
I think the only strategy here is to call Bell, tell them you're going to leave for another provider, get them to make you an offer so you're being screwed less, and then stick with Bell where at least you get reliable phone service. For Internet and TV sure, stick with cogeco, but just don't expect smart CSR's or a reliable technician : )
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