Wind Mobile - Blows

Oy! I'm really at a loss here. I know, I know, that old adage, you get what you pay for keeps coming back up. I have to state up front that I will give Wind Mobile a shout out for simplification of their service. I like that there is one fee - for a whole bevy of service, and when you get your bill, it's JUST THAT FEE plus the HST of course (up here in Canada). No other bullshit fees like all the other carriers. Even when you roam they only charge you a modest amount - Modest = less than what the other telco jerks charge if you go over you're monthly minute allotment. Canadians are royally screwed by their telcos. And the one company that doesn't suck, Wind, blows. I mean their service. This pains me, really. I like their plan, my plan. It's so cheap. BUT - it's only cheap when I can make a call, or receive one.

I've lost count of the times I've been 'on hold' with some customer support department (notice how it doesn't matter what the industry is, every time you call they're experiencing a larger than normal call volume. If each company's service sucks that bad they should fire the product development team or the CTO), and just as I get through to a CSR wind drops the call, but i digress. With Wind Mobile I get text messages - a day later. I get voicemail messages and a text messages, usually at the same time. I'm lucky when I get a call.

I've been in my house, on the front porch or in the back yard and have dialed out 5 times in a row before getting a signal or a number to go through. I've had my phone on the desk and had hours later a voicemail message show up. The phone didn't ring. I have more conversations that get cut off after 15 minutes than not. So, great plans, great consumer facing billing and messaging, but, uh, oh yeah, the underlying service - is crap!

This means, a) i'm going to have to find another provider because I can't afford to not get or make calls for work and b) i'm going to get screwed by the other telcos. Canadians pay an inordinately high amount for mobile services, and broadband for that matter.

I know all the big guys have their discount brands like fido, chattr, virgin, koodoo, but their model should really be "we screw you less", since they also take on fees, and nickel and dime you till your fucking phone bill is well north of $80 a month. Why, I ask, as a visitor here, do Canadians just take this????

So - if anyone has a suggestion for a Canadian mobile company that screws you less, let me know - morleybrown@gmail.com I'll check them out. Until then, I'm singing the telco blues up here in the great white north!!